Frequently Asked Questions
Everything you need to know about your Frankie Shop experience.
What is your shipping policy for international orders?
We offer worldwide shipping via premium carriers. Delivery times vary by location, typically ranging from 3 to 7 business days, with duties and taxes calculated at checkout for most destinations.
How do I initiate a return or exchange?
You can return unworn items with original tags attached within 14 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label and select your preferred refund method or exchange size.
How do I know which size to choose?
Since many of our signature pieces feature an intentional oversized fit, we recommend checking the specific 'Size & Fit' tab on each product page for exact measurements and model information.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Afterpay in select regions.
Are out-of-stock items restocked?
While some of our seasonal pieces are limited edition, we frequently restock our 'Essentials' collection. You can sign up for 'Back in Stock' email notifications on any specific product page.
How should I care for my Frankie Shop garments?
To ensure longevity, we recommend following the care label instructions on each garment. Most of our structured blazers and delicate fabrics are dry clean only to maintain their silhouette.